Help and contact
Questions, problems or a report about someone: support@surplate.app. We reply within two working days, and look at safety reports within 24 hours.
I forgot my password
On the sign-in screen, type your email address and choose Forgot your password? A link to set a new one arrives by email.
Alerts
Email alerts are switched on or off under your details (tap your initials). Phone alerts are turned on separately on each phone or computer, in the same place; Send me a test checks that they arrive. Turn them off there, or in your phone’s settings.
Something went wrong on an order
Open the order and use the chat to sort out times. If someone is abusive, the food looks unsafe, or the account is not a real organization, choose Report a problem on the order. You can cancel any order that is not finished.
Delete your account
In Surplate, tap your initials, then Delete my account, type DELETE and confirm. This removes your organization, contact details, saved dishes, food you have posted and your messages, and cancels any order still in progress (the other side is told). Finished deliveries stay in the other organization’s history with your name removed.
If you cannot sign in any more, email support@surplate.app from the address on the account and we will delete it within 30 days.